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Terms of Service

Last Updated: July 15, 2026

Welcome to ApexMy.

These Terms of Service govern your access to and use of apexmy.net, including any content, products, checkout services, communications, and related services offered through the website.

The website is operated by EL COMPANY LLC, doing business as ApexMy. Throughout these Terms, “ApexMy,” “we,” “us,” and “our” refer to that company.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced below. Please read them carefully before using the website or purchasing a product.

If you do not agree with these Terms, you must not use our website or services.

1. Eligibility and Acceptance

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our website or purchase our products.

By placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally authorized to use the selected payment method.
  • You are purchasing for lawful personal use.
  • You have read and accepted these Terms and the applicable store policies.

If you place an order on behalf of a business or another legal entity, you represent that you have authority to bind that entity to these Terms.

2. Related Policies

The following policies form part of these Terms of Service:

  • Privacy Policy
  • Shipping Policy
  • Refunds, Returns & 120-Day Guarantee
  • Any product-specific instructions, warnings, or terms displayed on the applicable product page

By using our services, you also agree to those policies.

If a provision of these Terms conflicts with a more specific provision in our Refunds, Returns & 120-Day Guarantee, the more specific return or guarantee provision will apply to that matter.

Nothing in these Terms limits consumer rights that cannot legally be waived or excluded.

3. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices, or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Unless otherwise required, changes apply from the date they are published. Orders already placed will generally remain subject to the terms and offer conditions presented when the order was completed.

Your continued use of the website after updated Terms are published constitutes acceptance of those changes.

4. Website and Customer Information

You agree to provide current, complete, and accurate information when placing an order or communicating with our support team.

You are responsible for reviewing:

  • Your name.
  • Email address.
  • Shipping address.
  • Product selection.
  • Quantity.
  • Payment details.

You must notify us promptly if you believe your information or payment method has been used without authorization.

We are not responsible for delays, failed deliveries, or additional costs caused by inaccurate or incomplete information submitted by the customer.

5. Product Information

We make reasonable efforts to present accurate product descriptions, specifications, photographs, prices, availability, and usage information.

However:

  • Screen settings may affect how colors and product details appear.
  • Packaging or minor cosmetic details may change without materially changing the product’s function.
  • Photographs may include presentation elements or accessories that are identified separately.
  • Typographical, technical, or pricing errors may occasionally occur.

We may correct errors and update product information when necessary.

If a material error affects an order before it is shipped, we may contact you to confirm the corrected information or cancel the affected item and issue a refund.

Nothing in this section permits ApexMy to substitute a materially different product without the customer’s agreement.

6. Pricing and Promotions

Unless otherwise stated, prices displayed on the website are presented in United States dollars.

Prices, discounts, bundles, bonuses, and promotional offers may change without advance notice. A promotion is valid only during the period and under the conditions displayed with that offer.

Discounts cannot be combined unless explicitly stated.

Promotional pricing generally does not apply retroactively to orders completed before the promotion began.

Applicable shipping charges, duties, taxes, or other costs will be displayed during checkout when available or handled according to the destination’s applicable requirements.

7. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted or shipped.

We may review, limit, refuse, or cancel an order when reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized payment.
  • Incorrect pricing or product information.
  • Inventory unavailability.
  • Unusual purchasing quantities.
  • Attempts to resell products without authorization.
  • Violations of these Terms.
  • Shipping restrictions or an undeliverable destination.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

We reserve the right to limit quantities purchased per person, household, payment method, billing address, shipping address, or order.

8. Payment

By submitting payment information, you represent that:

  • You are authorized to use the payment method.
  • The billing information provided is accurate.
  • You authorize us and our payment processors to charge the total displayed at checkout.

Payments may be processed by third-party payment providers. Their processing and security terms may also apply.

If a payment is rejected, reversed, disputed, or identified as potentially unauthorized, we may suspend or cancel the related order.

We encourage customers to contact contact@apexmy.net before initiating a payment dispute so that our team has an opportunity to investigate and resolve the concern. This does not remove any rights available through your bank, card issuer, or applicable law.

9. Order Changes and Cancellations

Requests to cancel or modify an order must be submitted within 2 hours after purchase.

To request a change, email:

contact@apexmy.net

Include your order number and a clear description of the requested modification.

After the two-hour period, the order may already be processing, packed, or transferred to the carrier. We may therefore be unable to cancel it or change:

  • The shipping address.
  • Products or quantities.
  • Contact information.
  • Shipping method.

Submitting a request within two hours does not guarantee that a change is still operationally possible, but we will make reasonable efforts to assist.

10. Shipping and Delivery

Shipping dates and delivery windows are estimates unless expressly identified as guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays.
  • Customs processing.
  • Weather or transportation disruptions.
  • Public holidays.
  • Incorrect or incomplete addresses.
  • Local delivery restrictions.
  • Events beyond our reasonable control.

Customers are responsible for monitoring tracking information and collecting packages held at local carrier facilities or pickup locations.

Issues involving lost packages, packages marked as delivered, incorrect addresses, transit damage, missing components, or incorrect products are handled according to our Shipping Policy and Refunds, Returns & 120-Day Guarantee.

11. Refunds, Returns and the 120-Day Guarantee

ApexMy offers a 120-Day Guarantee, beginning on the date the order is marked as delivered.

The guarantee is divided into two periods:

Days 1–7: Unconditional Satisfaction Guarantee

A return may be requested for any reason within seven calendar days after delivery, subject to the return authorization and product-condition requirements explained in our Refunds and Returns Policy.

Days 8–120: Conditional Performance and Defect Guarantee

After the initial seven-day period, eligibility is limited to:

  • Qualified non-result claims after completion of the recommended protocol.
  • Verified manufacturing defects.
  • Other circumstances expressly covered by the applicable guarantee.

For a non-result claim, the customer must generally complete the recommended 8-week protocol of approximately 15 minutes, 3 times per week, follow the product instructions, and provide reasonable evidence of consistent use.

Manufacturing-defect claims may require photographs, video, troubleshooting information, or return of the affected device.

Complete eligibility rules, exclusions, return-shipping responsibilities, and claim instructions are provided in our Refunds, Returns & 120-Day Guarantee.

No return should be mailed before receiving authorization and the correct return address from ApexMy.

12. Product Use and Customer Responsibility

ApexMy products must be used only:

  • For their intended purpose.
  • In accordance with the included instructions.
  • Within the recommended session duration and frequency.
  • At a comfortable and appropriate intensity.
  • By individuals for whom the product is suitable.

You are responsible for reading all instructions, warnings, contraindications, and care information before use.

Do not use a product that:

  • Appears damaged.
  • Has exposed wiring or damaged charging components.
  • Is operating abnormally.
  • Has been improperly modified or disassembled.
  • Is being used in a manner prohibited by its instructions.

Stop using the product if you experience sharp pain, injury, unexpected symptoms, or unusual discomfort.

Damage caused by misuse, unauthorized modification, improper storage, unsuitable cleaning, or failure to follow the instructions may not qualify as a manufacturing defect.

13. Health Information and Medical Care

Information presented on the ApexMy website is provided for general educational and product-information purposes.

It is not a substitute for:

  • Professional medical advice.
  • Diagnosis.
  • Prescribed medication.
  • Emergency care.
  • Individualized treatment from a qualified healthcare professional.

Customers should consult an appropriate healthcare professional before use when they have a diagnosed medical condition, use an implanted medical or electronic device, recently underwent surgery, take relevant prescription medication, or are uncertain whether a product is suitable for them.

Do not stop or change prescribed treatment based solely on information presented by ApexMy.

14. Personal and Noncommercial Use

ApexMy products and website content are intended primarily for lawful personal use.

You may not purchase or use our products for unauthorized resale, misleading redistribution, reverse engineering, counterfeiting, or any unlawful commercial activity.

Resellers and commercial partners must receive written authorization from ApexMy before advertising, distributing, or representing themselves as affiliated with the brand.

15. Intellectual Property

The website and its contents are owned by or licensed to ApexMy and are protected by applicable intellectual-property laws.

This includes, without limitation:

  • Brand names.
  • Product names.
  • Logos.
  • Written copy.
  • Photographs.
  • Videos.
  • Product graphics.
  • Website design.
  • Protocols and guides.
  • Downloadable materials.
  • Trademarks and trade dress.

ApexMy grants you a limited, revocable, non-exclusive, and non-transferable right to access the website for personal use.

You may not, without prior written permission:

  • Copy or republish website content.
  • Modify or create derivative works.
  • Use our photographs or videos commercially.
  • Remove copyright or trademark notices.
  • Scrape or systematically collect website data.
  • Use ApexMy branding to suggest an unauthorized relationship.
  • Reproduce or distribute paid or proprietary guides.

No ownership rights are transferred to you through use of the website or purchase of a product.

16. Reviews, Feedback and Submissions

You may submit reviews, questions, feedback, photographs, testimonials, or other content to ApexMy.

You agree that any content you submit will:

  • Reflect your genuine experience.
  • Be accurate to the best of your knowledge.
  • Not violate another person’s rights.
  • Not contain illegal, threatening, defamatory, or deceptive material.
  • Not include malicious software, spam, or unauthorized advertising.

Unless we agree otherwise in writing, you grant ApexMy a worldwide, non-exclusive, royalty-free license to reproduce, display, edit for formatting or length, and use publicly submitted reviews or promotional submissions in connection with the brand.

We will not publicly use confidential customer-support communications, medical information, payment details, or private documentation submitted for a guarantee claim without appropriate permission.

We may remove or decline to publish content that violates these Terms.

17. Prohibited Conduct

You may not use the website or services to:

  • Violate any applicable law.
  • Commit or facilitate fraud.
  • Submit false order, return, or guarantee documentation.
  • Access another customer’s information.
  • Interfere with website security or performance.
  • Introduce viruses, malicious code, or automated attacks.
  • Scrape, crawl, or copy the website without authorization.
  • Circumvent purchasing limits or promotional restrictions.
  • Impersonate ApexMy, its representatives, or another person.
  • Make unauthorized health, performance, or product claims using our brand.
  • Harass our employees, contractors, customers, or service providers.
  • Abuse refund, replacement, payment-dispute, or promotional programs.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

18. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment processors.
  • Shipping carriers.
  • Analytics providers.
  • Advertising platforms.
  • Customer-support systems.
  • Social-media platforms.
  • External websites.

Third-party services may operate under their own terms and privacy policies.

A link does not necessarily mean that ApexMy controls or endorses every statement, product, or service offered by the third party.

We are not responsible for third-party services outside our reasonable control, except where applicable law provides otherwise.

19. Electronic Communications

By contacting ApexMy, creating an order, or providing your email address, you consent to receive electronic communications related to:

  • Order confirmation.
  • Payment status.
  • Shipping and delivery.
  • Customer support.
  • Returns, refunds, and replacements.
  • Product instructions.
  • Security or policy updates.

Marketing communications will be handled according to applicable consent and unsubscribe requirements.

You are responsible for maintaining an active email address and checking spam or filtered folders for order-related messages.

20. Website Availability

We aim to maintain a secure and accessible website, but we do not guarantee that it will always operate without interruption, delay, or technical error.

We may temporarily suspend or restrict access for:

  • Maintenance.
  • Security.
  • Updates.
  • Technical problems.
  • Events beyond our reasonable control.

We may update, discontinue, or modify website features without notice when reasonably necessary.

21. Disclaimer of Website Warranties

Except for the express product guarantee described in our Refunds, Returns & 120-Day Guarantee, the website and its general content are provided on an “as available” basis to the fullest extent permitted by law.

We do not guarantee that:

  • The website will always be uninterrupted or error-free.
  • Every device, browser, or network will display the website identically.
  • General educational content will be suitable for every individual circumstance.
  • Every product will remain continuously available.

Nothing in these Terms excludes an express product warranty, implied warranty, statutory guarantee, or consumer right that cannot legally be excluded or limited.

22. Limitation of Liability

To the fullest extent permitted by applicable law, ApexMy and its officers, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of the website or products.

Where a financial limitation is legally permitted, ApexMy’s total liability for a claim related to a purchased product will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including where applicable in cases involving:

  • Fraud.
  • Intentional misconduct.
  • Gross negligence.
  • Death or personal injury caused by legally actionable negligence.
  • Mandatory consumer rights.
  • Obligations expressly provided under our written guarantee.

Some jurisdictions do not permit particular exclusions or limitations. In those jurisdictions, the applicable clause will operate only to the maximum extent permitted.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold ApexMy harmless from third-party claims, losses, or reasonable expenses resulting from:

  • Your unlawful use of the website.
  • Your intentional violation of these Terms.
  • Your unauthorized commercial use of our intellectual property.
  • Content you submit that infringes another person’s rights.
  • Fraudulent or deliberately misleading conduct.

This section does not require a customer to indemnify ApexMy for ordinary, intended use of a product or for losses caused by ApexMy’s own misconduct.

24. Events Beyond Our Control

ApexMy will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, transportation interruptions, carrier disruptions, labor disputes, governmental actions, power failures, widespread network outages, or similar events.

We will make reasonable efforts to communicate material delays and fulfill affected orders as soon as reasonably possible.

25. Suspension and Termination

We may suspend or terminate access to our website or services when reasonably necessary due to:

  • Fraud or suspected fraud.
  • Security threats.
  • Abuse of employees or systems.
  • Repeated violations of these Terms.
  • Unlawful conduct.
  • Misuse of return, guarantee, or payment programs.

Termination does not affect rights or obligations arising before the termination date, including payment obligations, refund eligibility, intellectual-property rights, or dispute provisions.

26. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Before filing a formal claim, you and ApexMy agree to make a reasonable good-faith attempt to resolve the matter informally.

To begin informal resolution, email:

contact@apexmy.net

Include your name, order number when applicable, a description of the issue, and the resolution requested.

If the issue cannot be resolved informally, disputes may be brought before a court of competent jurisdiction in Massachusetts, except where applicable consumer law gives the customer the right to bring a claim in another location.

Nothing in this section prevents either party from seeking urgent injunctive relief or using an eligible small-claims process.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the greatest extent legally permitted.

The remaining provisions will continue in full force and effect.

28. No Waiver

A failure by ApexMy to enforce a provision of these Terms does not waive our right to enforce that provision later.

Any waiver must be made expressly and in writing.

29. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

ApexMy may transfer these Terms as part of a merger, acquisition, corporate restructuring, sale of assets, or transfer of the ApexMy business, subject to applicable law.

30. Entire Agreement

These Terms, together with the policies incorporated by reference and any product-specific terms presented at checkout, constitute the entire agreement between you and ApexMy concerning your use of the website and purchase of our products.

They replace prior communications or representations concerning the same subject, except for written commitments that expressly state they remain binding.

31. Contact Information

For questions regarding these Terms, an order, or an ApexMy product, contact:

ApexMy Customer Support
Email: contact@apexmy.net
Operated by: El Company LLC
Business address: 7345 W SAND LAKE RD STE 210 OFFICE 4622 ORLANDO, FL, 32819 - UNITED STATES

Please include your order number whenever possible so our team can assist you more efficiently